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Free Webinar: Good, Bad, Ugly – Pivot to Customer Optimizes the Omnichannel CX

October 31 @ 10:00 am - 10:45 am UTC+0

Oracle Retail Omnichannel

On average, omnichannel consumers spend 2x what the traditional single-channel customer spends, annually. Omnichannel retail is table stakes but prioritizing the 64 (and growing) journeys a retailer can offer requires a pivot to the customer, shifting the business model to put the customer at the center of every business decision and process.

In this session attendees will learn:

  • How to assess the maturity of their current omnichannel operation;
  • Ways to improve operational efficiencies; and
  • Steps to driving net new revenue at the Point of Service based on real-world examples.

Attendees will walk away with insights on the positive revenue impact of a well-delivered and clearly understood omnichannel journey versus poorly executed journeys and their negative impact on customer satisfaction. The session also will reveal the long-term negative impact of creating non-sustainable integrations and business practices.

Click here to register now.

Free Webinar: Good, Bad, Ugly – Pivot to Customer Optimizes the Omnichannel CX

Venue

Webinar

Organizer

CommercePros
Phone:
844.567.4500
Email:
info@commercepros.org
Website:
www.commercepros.org